Managed IT support for small businesses in Hampshire.
Remote support with pooled monthly allowances, Microsoft 365 assistance, proactive monitoring and practical managed security — with clear pricing and direct access to an experienced local IT provider.
Choose the level of support your business needs.
Practical IT support with clear monthly allowances. Combine support with Microsoft 365 licensing, backup and managed security to suit your business.
All prices are per user, per month, excluding VAT.
Bluewall Core
- Limited remote IT support: 15 minutes per user/month, pooled across your business
- Microsoft 365 administration and support
- IT system monitoring
- Asset and system documentation
- Appropriate basic security monitoring
- Twice-yearly IT reviews
Bluewall Complete
- All Core services, with 30 minutes of remote support per user/month pooled across your business (replaces the Core allowance)
- Microsoft 365 Business Standard
- Defender for Office 365
- Independent Microsoft 365 cloud backup
- Priority support
- Proactive maintenance
Complete + Security
- All Complete services, with the same 30 minutes of pooled remote support per user/month
- Microsoft 365 Business Premium replaces Business Standard
- Managed endpoint security
- Device management
- Patch management
- Threat monitoring
How your monthly support allowance works
Remote IT support is limited to a shared monthly allowance, pooled across your business: 15 minutes per user on Core, or 30 minutes per user on Complete and Complete + Security. Complete’s 30 minutes replaces Core’s 15 minutes; the allowances are not added together.
For example, 10 users share 150 minutes per month on Core, or 300 minutes on Complete or Complete + Security. Any user in the business can use that shared time.
- Unused support time does not roll over to the next month.
- Additional support is charged separately at the agreed rate.
- Onsite work and projects are excluded and quoted separately.
- Monitoring, documentation and routine preventative maintenance do not consume your support allowance.
A real point of contact for everyday IT problems.
From user issues and Microsoft 365 to devices, networks and security, Bluewall acts as the IT contact your staff can turn to when something stops them working.
Discuss managed supportSupport built around your business
We document the environment, give users a clear support route and use monitoring and maintenance to reduce recurring problems.
Understand
Users, devices, Microsoft 365, networks and key applications are documented.
Support
Everyday issues are handled remotely with urgent business-impacting problems prioritised.
Improve
Practical recommendations help you replace ageing technology before it becomes an emergency.
Managed IT support FAQs
What is an IT Service Desk?
A service desk gives your staff one clear place to get help with account access, software, devices, Microsoft 365 and everyday technical problems.
What is included in Bluewall Core?
Core includes limited remote IT support pooled at 15 minutes per user per month, Microsoft 365 administration and support, IT system monitoring, asset and system documentation, appropriate basic security monitoring and twice-yearly reviews. Unused support does not roll over. Extra support, onsite work and projects are charged separately. Monitoring, documentation and routine preventative maintenance do not consume the allowance.
Is on-site support included?
The service is primarily remote. On-site work is available when required and is agreed separately.
Are there long-term contracts?
Bluewall Core is offered on a monthly recurring basis rather than a long-term lock-in. Final commercial terms are confirmed before onboarding.
What is the site audit?
Before onboarding, Bluewall can carry out a documented review of your users, devices, Microsoft 365 tenant, network and key systems so the environment can be supported properly from day one.
Need IT support that just works?
Tell us what is slowing your business down. We’ll explain the practical options in plain English, with no obligation.