IT Help Guide
Outlook Search Not Working.
Outlook search can fail because Windows indexing is incomplete, the mailbox cache is unhealthy or the Outlook profile has become damaged.
What to check
Confirm Outlook is included in Windows indexing, allow indexing to complete, update Office and test Outlook on the web. Rebuilding the Windows search index or recreating the Outlook profile can resolve persistent local-search problems.
When to get IT support
If the issue affects multiple users, keeps returning, risks business data or you are unsure about the security impact, stop repeated trial-and-error and investigate the underlying cause.
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